If you are a Virgin Media customer and need to pause your contract, you may be wondering if it is possible to do so. The good news is that Virgin Media does allow customers to pause their contracts, but there are certain conditions and requirements that need to be met.

Here are some key things to keep in mind:

1. Reasons for Pause: Virgin Media allows contract pauses for two key reasons. The first is if you or someone in your household is hospitalized or has a serious medical condition that makes it impossible to use the services. The other reason is if you are moving temporarily and will not be able to use the services during that time.

2. Notification Time: If you need to pause your contract, you must notify Virgin Media at least 28 days in advance. You can do this by calling their customer service line or by using the online contact form.

3. Proof of Circumstances: You will need to provide proof of the circumstances that warrant a contract pause. For medical reasons, this can include a doctor`s note or hospital admission paperwork. If you are moving, you will need to provide a copy of your lease agreement or other documentation that shows you will be living elsewhere temporarily.

4. Length of Pause: Virgin Media allows customers to pause their contracts for up to six months at a time. If you need a longer pause, you will need to contact them to discuss your options.

5. Billing During Pause: While your contract is paused, you will not be billed for any services. However, you may still be charged for any outstanding balances or fees that were due before the pause took effect.

6. Resuming Service: When your contract pause is over, you can contact Virgin Media to resume your services. They will reactivate your account and resume billing you for any services you use.

In conclusion, if you need to pause your Virgin Media contract, it is possible to do so under certain circumstances. Just make sure to notify them in advance, provide the necessary documentation, and follow their guidelines for resuming service when the pause is over.